Terms & Conditions

About These Terms

By using this website or placing an order through Frimley, you agree to these Terms & Conditions. Please read them carefully before placing an order.

These terms apply to orders placed online for takeaway, local delivery and other services made available through the website.

Using Our Website

You agree to use the website lawfully and only for genuine enquiries, bookings and food orders.

Information displayed on the website may be updated from time to time, including menu items, prices, availability and opening hours.

Menu & Product Information

Menu descriptions are provided to help customers understand the dishes available. Ingredients, presentation and portion appearance may vary slightly from the images or descriptions shown online.

Menu availability may change depending on ingredient availability and daily kitchen operations.

Where a particular menu item is unavailable, we may contact you regarding a suitable alternative or arrange a refund for the unavailable item.

Orders

When you place an order online, you are submitting a request to purchase the selected items.

An order is accepted once confirmation has been provided through the website or by the contact details supplied with your order.

We may contact you if clarification is required regarding your order, delivery details or availability.

Prices & Payment

All prices displayed on the website are shown in pounds sterling (£) unless otherwise stated.

The total price payable will be shown before the order is submitted.

Payment must be completed using the payment options made available during checkout.

Takeaway & Collection

Collection orders should be collected from the location and within the collection period shown during the ordering process.

Customers should provide the relevant order details when collecting their food.

Collection times are estimates and may occasionally vary due to kitchen demand or circumstances outside our reasonable control.

Local Delivery

Free local delivery is available within selected delivery areas. Delivery availability is determined by the delivery address entered during checkout.

Delivery times are estimates and may vary depending on order volume, traffic, weather and other local conditions.

Customers are responsible for providing an accurate and complete delivery address and suitable contact details.

If the delivery driver cannot complete a delivery because the address is incorrect or nobody is available to receive the order, additional arrangements may be required.

Order Changes & Cancellation

Because food orders are prepared specifically for customers, cancellation or changes should be requested as soon as possible after placing an order.

Once preparation has started, we may be unable to cancel or change an order.

If an order has not yet entered preparation, we will make reasonable efforts to accommodate a cancellation or amendment request.

Refunds

If an order is accepted for a refund, the amount will normally be returned using the original payment method where possible.

Refunds may be considered where an order is materially incorrect, an item is unavailable after payment, or another issue has been confirmed by us.

Please contact us promptly if there is a problem with your order so that we can review the issue.

Food Allergies & Dietary Information

Customers should review the allergen information provided with individual menu items before ordering.

If you have a food allergy, intolerance or specific dietary requirement, please contact us before placing an order so that the available options can be discussed.

Our kitchen handles a range of ingredients and we cannot guarantee that any dish is completely free from unintended traces of allergens.

Opening Hours & Availability

Opening hours are displayed on the website for general guidance and may occasionally change.

During particularly busy periods, preparation and delivery times may be longer than usual.

Website Content

We aim to keep the information on this website accurate and up to date. However, minor differences may occur between online content and the current menu.

We reserve the right to update, remove or replace website content and menu items when necessary.

Events Outside Our Control

Delivery and preparation times may be affected by circumstances outside our reasonable control, including severe weather, traffic disruption, utility interruptions or unusually high demand.

Where such circumstances occur, we will make reasonable efforts to keep customers informed.

Intellectual Property

The content, design, text, graphics and other materials displayed on this website belong to or are used with permission by Frimley and should not be reproduced or commercially reused without permission.

Changes to These Terms

These Terms & Conditions may be updated from time to time to reflect changes to our services, ordering process or legal requirements.

The latest version published on this website will apply to future orders.

Contact

If you have a question about an order, these terms, delivery or another service provided by Frimley, please contact us using the details provided on our Contact Us page.