Privacy Policy

About Frimley

Frimley is operated by UK FLAVOUR FUSION LTD. Frimley provides dine-in, takeaway and local food delivery services, together with an online website where customers can view our menu, contact us and place orders.

Information we may collect

The information we collect depends on how you use Frimley. This may include your name, telephone number, email address, delivery address and order details.

If you contact us, we may also keep the information you provide in your message so that we can respond properly and keep track of your enquiry.

When you visit our website, certain technical information may also be collected automatically, such as your browser type, device information, general website activity and pages viewed.

How we use your information

We use information only where it is relevant to running Frimley and providing our services.

• To process and manage food orders.
• To arrange local delivery or takeaway collection.
• To respond to customer enquiries and requests.
• To provide information about an existing order.
• To maintain appropriate records of orders and transactions.
• To operate, maintain and improve our website.
• To help keep our website secure and working properly.

Orders and payments

When you place an order through our website, the information required to complete that order is used to process the purchase and arrange fulfilment.

Payment details are handled through the payment service available at checkout. Frimley does not need to keep complete payment card details as part of its ordinary customer records.

Order information may be retained for the period reasonably required for accounting, customer support, transaction records and other applicable business requirements.

Delivery information

If you choose local delivery, we use the delivery information you provide to prepare and deliver your order to the requested address.

Delivery details are used only as reasonably needed to complete the order, communicate about delivery and deal with any issue affecting the order.

Please make sure that the delivery information supplied at checkout is accurate and complete.

Customer enquiries

If you email, telephone or otherwise contact Frimley, we may use the details you provide to answer your question, assist with an order or follow up on your request.

We normally keep customer correspondence only for as long as it is useful for the purpose for which it was provided, unless a longer period is needed for legitimate business records or applicable requirements.

Cookies and website technology

Frimley may use cookies and similar website technologies to help the website operate correctly, remember relevant preferences and understand how visitors use the site.

Some cookies may be necessary for shopping functions, including maintaining items in a basket and supporting the checkout process.

Further information about cookies and the choices available to you can be found in our Cookie Policy.

Sharing information

We may share relevant information with service providers that help us operate Frimley, such as website hosting providers, payment service providers, website technology providers and delivery-related services where required to complete an order.

We only provide information that is reasonably necessary for the relevant service or purpose.

We do not sell customer information.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including order management, customer support and appropriate business records.

Information connected with completed orders may be retained for up to 7 years where it is reasonably required for accounting, transaction records or other applicable business requirements.

Customer enquiries that do not relate to an order are generally reviewed and removed when they are no longer reasonably needed, normally within 24 months.

Your privacy choices

Depending on the circumstances, you may have rights in relation to the personal information we hold about you. These may include asking for access to your information, requesting corrections, asking for information to be removed where appropriate, or raising a question about how your information is being used.

If you would like to make a privacy-related request, please contact us using the details below. We may need enough information to confirm which customer record the request relates to.

Third-party services

Some parts of the Frimley website may rely on services provided by third parties. These services may process limited information where necessary to provide functions such as payments, website hosting, maps, analytics or other website features.

Where a third-party service has its own privacy information, we recommend reviewing the relevant information provided by that service.

Children

Our website and services are intended for general customers. We do not knowingly collect personal information from children for purposes that are unrelated to providing our services.

Keeping information secure

We take reasonable steps to protect the information we hold and limit access to people and services that need it for legitimate business purposes.

Online services cannot be guaranteed to be completely free from technical risks, but we regularly review the way information is handled as part of operating the website.

Changes to this policy

We may update this Privacy Policy from time to time when our website, services or information practices change.

The latest version will always be made available on this page. If a change is important to the way we handle personal information, we will take reasonable steps to make the change clear.